Casinos historic often have a distinct scent, one strongly associated by tobacco. But as smoking rates dwindle, casinos are investigating new ways to create inviting atmospheres that attract a larger clientele. Replacing the smell of cigarettes with refreshing aromas could be key to this transformation. Studies suggest that specific scents can aff

Waiting on hold can be a frustrating experience for customers. Sadly, long hold times often result in call abandonment, where customers hang up before reaching a representative. To prevent this, businesses must take action to engage customers while they wait. Offer engaging content, such as music, updates, or even interactive activities. {Consider